Zoom Safety Training FAQ
Table of Contents
What if I don't receive my invitation link?
Please send an e-mail to email@example.com and we will respond as soon as possible. The invitation should be in your inbox, but could also be in your junk depending on your e-mail settings. If you leave us your contact information, we can text you the invitation as an alternative to e-mail.
What do I need to begin?
Please download zoom here first if you can, otherwise, when you click on the invitation, zoom will prompt a download for the device you are on. If you need assistance with this, please reach out to firstname.lastname@example.org.
How do I check my internet connection?
Please head over to speedtest.net and check your connection whether you are on mobile or desktop. You need a 2 gbps upload and download speed to participate and a low ping rate < 30. Ethernet connection is preferred for these zoom training events when possible.
How do I increase internet connectivity?
If you are displaying your webcam feed, it's possible that the HD settings are slowing you down. Go into settings, select video, and deselect "Enable HD" then close. If that does not solve the issue, there are some more steps we can take.
When using wifi, make sure your router is:
Off the floor
Plugged into a surge protector
Not near any walls
Positioned in the open
Is in line of sight of your device
Turned off then on to refresh signal
What if we lose connectivity?
Usually, you will be notified of a poor internet connection. This will cause choppy video, audio, and intermittency. When you lose connection, zoom will automatically try to reconnect you as soon as you regain connectivity.
As long as zoom stays open you will either be sent to the waiting room for re-admission or your connection will keep re-trying.
If we lose you for more than 15 minutes, we may need to contact you about rescheduling your training.
We will make several attempts to contact you if you leave the meeting within one minute. We will contact you by text and e-mail if we have your details, just so you may continue the session on a different device.
Please reach out to email@example.com if you cannot re-enter your meeting.
Tip: Have a secondary desktop, laptop, phone, or tablet handy, we will communicate with you about interactive test material, and can use this way of reconnecting with you if we lose connectivity. In case your wifi goes out, please have an ethernet cable ready, or a mobile hot spot that can be used. You are responsible for the data you use, we are simply suggesting a back-up connectivity plan that we use as well.
Why is the session recorded?
Because this program is new to us, and because it is the same approved program we are teaching in person, we need to keep a record of what occurred in case we need the footage for improvements, identification, training, or legal purposes. We will never sell or misuse your information or use it for anything other than what we need to for your certification to be processed and your identities verified. If you are uncomfortable with this, please reach out to firstname.lastname@example.org and we will be happy to help.
How do I check my video and audio settings?
In desktop view, open up zoom. There is a gear icon in the top right hand corner, or alternatively, there is an arrow to the right of the start/stop video button in the bottom menu. Click on either, and go to the video tab.
Make sure you can see your webcam, and if you need to select the webcam device from the drop down menu you can do so here. Please deselect using HD and follow this screen shot example:
To check your audio settings, go into Audio to test your speaker and to test your microphone. If you can hear the sound playback, and if you can record and hear yourself, then you are set up perfectly. If you cannot hear yourself, first check to see what device you have selected to record and output the sound. If you have headphones, they may increase your ability to concentrate more on the trainers instruction.
How do I make the font size bigger in chat?
Click on either the gear, the video settings, or the arrow to the right of the mute microphone button and go to "Accessibility" where you can set the ratio for your font size. This only effects your chat settings on your device, and has to be set on each different device.
What are the differences between the mobile and desktop versions of zoom?
On the desktop, you get the full experience on a larger screen. On tablets and mobile phones there may be reduced functionality for the chat feature, remote control feature, and could require the user to manually change their layout so that they can always see the instructor and the content being shared. You will need to check your chat box often when the trainer asks questions or when it comes time for evaluations and quizzes.You will get an audio reminder if we are missing anyone's activity in the chat box to discover why. Desktop is best for our sessions, iPad is second best, and third is a new mobile device made within the last 5 years.
Is this training compliant with the Accessibility for Ontarians with Disabilities Act (AODA)?
We try to be as accommodating as possible to ensure the success of all participants, and encourage all individuals who require extra assistance with their training can reach out to email@example.com. We will do our best to accommodate you.
When will the second part of my training be scheduled?
On the same day of your training, please call the office at (705) 812-0947 or toll free: 1-(877) 738-9178 to book your in person portion of the class (if required). We will let you know the details from within the training session towards the end, as well as send you a reminder e-mail or text message to book your second part with us. The time slots will be available for the day after in a first come first serve basis to adhere to our COVID-19 protocols.
How are tests given and marked?
We use a form building platform that allows us to send you a link via the chat box, to your e-mail, or as a text message. Once you complete the online quizzes using the links we send you, our trainers are notified right away and can begin discussing the results with you and the class.
What if I do not pass?
If you do not get a passing grade, the instructor will stay after the session to speak with you about clearing up any misunderstandings and in most cases, have you try again. We want to make sure that everyone understands what we are teaching.
What if I need to reschedule or if my session is rescheduled?
When you sign up, please make sure that you meet the device requirements and that you can be comfortable using zoom with us. We won't generally give refunds, however, contact us 48 hours in advance to work out a solution with you. If for some reason we have to cancel a class, you will also be notified within 24 - 48 hours.
Any other questions not seen here?
Please reach out to firstname.lastname@example.org or call 1-705-812-0947 / 1-877-738-9178.